Login Issues

Overview

Having trouble logging in? This article guides you through common login problems and how to solve them quickly.

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Troubleshooting Login Issues

1. Verify Your Credentials

Make sure you are entering the correct email address and password associated with your account. Remember, passwords are case-sensitive.

2. Reset Your Password

If you don’t remember your password or it isn’t working:

• Click on the Forgot Password? link on the login page.
• Enter your registered email address.
• Follow the instructions sent to your email to reset your password.

3. Clear Your Browser Cache and Cookies

Sometimes browser data can cause login problems. Try clearing your cache and cookies or log in using an incognito/private browser window.

4. Check Your Internet Connection

Make sure your device is connected to the internet. Sometimes a weak connection can prevent successful login.

5. Disable VPN or Proxy

Some VPNs or proxy servers can interfere with login. Try disabling them temporarily and attempt to log in again.

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Common Errors and What They Mean

Error Message	Meaning	How to Fix
"Incorrect email or password"	Credentials entered do not match our records.	Reset your password or verify your email.
"Account locked"	Too many failed login attempts.	Wait 30 minutes or contact support.
"Account not verified"	Email address not confirmed.	Check your email for a verification link.

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Still Need Help?

If you’ve tried the above and still can’t log in, please contact our support team for assistance:

• Email: [[e-mail]]
• Live Chat: Available on our website
• Phone: [XXXXXX]

Make sure to provide your registered email and a detailed description of the issue.