Refund Status – Zendesk

Overview

This article helps you understand how to check the status of your refund request, what to expect during the refund process, and answers to common questions related to refunds.

How to Check Your Refund Status

Check Your Email
After you request a refund, we will send you a confirmation email. This email includes your refund request number and estimated processing time.
Log In to Your Account
- Navigate to your purchase history in your account dashboard.
- Locate the order associated with the refund.
- You will see the status of the refund (e.g., Pending, Approved, Completed) next to the order.
Contact Customer Support
If you don’t see any refund status updates or have specific questions, reach out to our support team via [contact link] or live chat for assistance.

Refund Processing Time

Refund requests are typically processed within 5-7 business days from the date of approval.
Depending on your bank or payment provider, it may take an additional 3-5 business days for the refunded amount to appear in your account.

Common Refund Statuses

Status	Meaning
Pending	Your refund request has been received and is under review.
Approved	Your refund request has been approved and is being processed.
Completed	Refund has been issued to your payment method.
Rejected	Your refund request has been denied. Contact support for details.

FAQs

Why hasn't my refund appeared yet?

Refunds can take several business days to process depending on your bank. If it has been more than 10 business days, please contact our support team.

Can I cancel a refund request?

Refund requests cannot be canceled once approved. Please contact support immediately if you believe the refund was made in error.

Who can I contact for more help?

You can reach our support team through [support email] or via live chat on our website.

If you have any other questions about refunds or your order, please don’t hesitate to contact us.